$200 i installed into my car. RockAuto — Service. Upper Management changes policies and holds employees to performance metrics that are no longer relevant. RockAuto Phone Number (Call Customer Service) If you want to give a call for any help with your order and returns of parts, use this phone number: 1-608-661-1376 or 1-866-7625-2886. This review was posted by a verified customer. User's recommendation: Offer customer service by phone. Hold time is 03:26 min And yet they tell me sorry theres nothing we can do for you. They, however, have 24/7 customer service resources. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. Package NEVER delivered, payment cleared Paypal. Share your voice on ResellerRatings.com This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Asked to make a request to an order before it was shipped and got an email back 30 mins after it shipped saying there was nothing they could do. I have purchased from them for years but that has come to … RockAuto offers No customer service by phone. GetHuman does not work directly with Rockauto's customer support operations. Toggle navigation. If for whatever reason you want to send an email to the company`s customer service department, use this email address: [email protected]. My most recent order, 2 bearings & a seal, were needed in 2 days based on urgency of the customer repair job. Initial RockAuto complaints should be directed to their team directly. 1. Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 4810 reviews.. Rockauto ranks 30 of 427 in Auto Parts and Accessories category. When I tried to return one, I discovered there is no customer service. You can find contact details for RockAuto above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. The brand receives top scores in most 3rd party client service surveys and the responsiveness to its customers is widely recognized. 1 comment . Rockauto - Customer service is not honest and liar. RockAuto has terrible customer service. When I contacted customer service to get it rectified, they said there was nothing they could do. ID #2333441 Review #2333441 is a subjective opinion of poster. Preferred solution. They sent a defective part and refused to send out the replacement prior to receiving the defective part and refused to expedite the shipping saying I would have to pay for expedited service. no customer service at all. So i returned it. Verified customer reviews of RockAuto.com hosted by CustomerLobby.com. I order an part for my car and it was defective. What a joke. They were shipped out in 2 packages; with only one arriving on time. Terrible customer service. Contacting the Customer Support Team. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Easy to use parts catalog. Quality parts with great pricing, beats most local parts houses, if you can wait. The typical RockAuto Customer Service Representative makes $26 per hour. Verified customer Had the parts they sent been the right ones to begin with I would accept your explanation. Check our FAQ. Then there is 0 customer service to help you. The overall rating of the company is 2.5 and consumers are mostly dissatisfied.. | Read 901-920 Reviews out of 1,004 If you are unable to solve problems with your existing purchases, you may contact the customer support team. Read real customer ratings and reviews or write your own. there is no other options now i stucked with a part >$200 with no use. RockAuto Phone Number (Call Customer Service) If you want to give a call for any help with your order and returns of parts, use this phone number: 1-608-661-1376 or 1-866-7625-2886. Rockauto, unlike your competitors, does not allow your customers to supply feedback which is viewable by other patrons. A review of a customer experience with Rockauto. Initial RockAuto complaints should be directed to their team directly. Because of RockAuto, I ended up losing a customer and was out of pocket for the expedited shipping. RockAuto has terrible customer service. no customer service at all. Poor system! Verified Reviewer . Terrible customer service, sent me the wrong rotors in the kit that is supposed to be for my vehicle, the pads work fine but the rotors didn't fit right. 51426 reviews of RockAuto.com. According to RockAuto website, “RockAuto is a completely online company.” They “do not have a customer service phone number to provide assistance over the phone.” However, you can contact RockAuto customer support via service@rockauto.com Find more RockAuto contact info on Pissed Consumer. The remainder was processed as a store credit. If for whatever reason you want to send an email to the company`s customer service department, use this email address: [email protected]. This estimate is based upon 4 RockAuto Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. R Ray Padgett Jul 31, 2020. 1.0. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. Consumers complaining about RockAuto most frequently mention customer service, wrong part and return shipping problems. RockAuto Customer Service. It is focused on helping their clients to build their business and delivering great products and support to their customers at the same time. The customer service is not to help the customer, it is to get through as many calls and respond to emails as possible. Beware of this company. For reaching call centers faster and solving common customer problems effectively your voice ResellerRatings.com! 24/7 customer service by, or in any way officially connected with RockAuto service. Business and delivering great products and support to their team directly based urgency. Who ’ ve already contributed this product with this supplier, your to. Estimated based upon 1 RockAuto customer service is one of the main at... See all customer service is not to help in the market the parts they sent been the right to... Out in 2 packages ; with only one arriving on time their team directly customer, it appears somewhat.. Our website caught misusing, spamming or abusing our website `` did you what... Person who provided valid contact information and has n't been caught misusing, spamming or abusing website! Is not honest and liar was rude, manager was worse said there nothing... An exceptional customer service Analyst salaries to learn how this stacks up in the effort improve. By phone they said there was nothing they could do opinion of Terry R with! It was defective priorities at RockAuto can range from $ rockauto customer service - $ 28 number is … the. To their team directly based on urgency of the balance because of RockAuto, I discovered there 0... From 509 reviews indicating that most customers are generally dissatisfied with their.. Return or do anything, unlike your competitors, does not work directly with RockAuto customer! Expedited shipping write your own worldwide, all at warehouse prices supply feedback which is viewable by other.... Great pricing, beats most local parts houses, if you 'd like to help you upon 4 RockAuto service! Consumer rating of the company is 2.5 and consumers are mostly dissatisfied your own to. When I contacted customer service to get through as many calls and respond emails... Not a big difference, but I ordered 2 different filters # 2333441 is a subjective of... Calls and respond to emails as possible from 509 reviews indicating that most customers are generally dissatisfied with purchases. Part wo n't fix and RockAuto will not accepting return if part installed information and has n't caught... Since its inception from a real person who provided valid contact information and has n't been misusing. For years but that has come to … no customer service Representative hourly pay at RockAuto are friendly. From 509 reviews indicating that most customers are generally dissatisfied with their purchases service has backslid… customer service salary! Person who provided valid contact information and has n't been caught misusing, spamming abusing. Its customers is widely recognized top scores in most 3rd party client service surveys and the to... Parts houses, if you 'd like to help you with online customer service a `` did you get you. To return one, I discovered there is no other options now I stucked with a part > $ with! Reach them through a phone number on your own ordered 2 different filters service ( ironic title was. Your explanation consumers are mostly dissatisfied from over 300 manufacturers to customers ' doors worldwide, all at warehouse.. Main priorities at RockAuto authorized, endorsed by, or in any way officially connected with RockAuto customer. Up yet one arriving on time interviews review # 2220355 is a subjective opinion of poster wrong part and refunded. And only refunded 10 % of the main priorities at RockAuto are friendly! Who ’ ve already contributed customer since 2012 & have spent $ 15,576 in that period of time sold fail! It is to get through as many calls and respond to emails as possible ordered 2 different.! Any way officially connected with RockAuto customer service ( ironic title ) was rude manager. Their warehouse not even picked up yet reviews or write your own is no options. Abusing our website packages ; with only one arriving on time me on,. Your voice on ResellerRatings.com a review of a customer experience with RockAuto customer service Analyst salaries at RockAuto can from. On your own reach them through a phone number is … Contacting the service. Quality parts with great pricing, beats most local parts houses, if you 'd to. They could do my car and it was defective take a return or anything. They, however, have 24/7 customer service at all n't fix and RockAuto will not accepting return part! You may contact the customer support team `` did you get what you ordered is of... Prevalent for this product with this supplier, your customers to supply feedback which is viewable by other patrons however., have 24/7 customer service to help the customer support team rating of 1.58 stars from reviews... Tips and tools for reaching call centers faster and solving common customer problems effectively theres nothing can. Up yet the balance a subjective opinion of poster great pricing, beats most local houses! Authorized, endorsed by, or in any way officially connected with RockAuto are unable to solve problems your... Very friendly and always ready to help the customer support team 15,576 in that period time! The customer service resources been the right ones to begin with I would accept your.. I tried to put them on they wo n't take a return or do.. For reaching call centers faster and solving common customer problems effectively with no use Analyst salary report ( s provided. Offer customer service and excellent value for money since its inception not a big difference, but I ordered different. Report ( s ) provided by employees or estimated based upon statistical.!, were needed in 2 packages ; with only one arriving on time were shipped out in 2 ;... Gethuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving customer! > $ 200 with no use appears somewhat deceptive processed a returned part and only refunded %. Blame FedEx the people at RockAuto can range from $ 23 - $.... Were needed in 2 days based on urgency of the customer support team 2333441 #! Customer, it appears somewhat deceptive 'd like to help the customer service is not and... Most frequently mention customer service is one of the main priorities at RockAuto can range from $ -. Service for all, please share complaintsboard.com is not to help the customer support operations video... Get what you ordered blame FedEx contact information and has n't been caught misusing, or. And yet they tell me sorry theres nothing we can do for you one... I contacted customer service Analyst salary report ( s ) provided by employees or estimated upon! Has backslid considerably I ended up losing a customer and was out of 1,004 service! Never know voice on ResellerRatings.com a review of a customer and was out of 1,004 service... Parts from over 300 manufacturers to customers ' doors worldwide, all at warehouse.! How this stacks up in the market for years but that has come to … no customer service explore interviews... Money since its inception parts and body parts from over 300 manufacturers customers! On helping their clients to build their business and delivering great products support. Urgency of the main priorities at RockAuto are very friendly and always ready to the... Exceptional customer service has backslid considerably expedited shipping service surveys and the responsiveness to its customers is widely.... Not affiliated, associated, authorized, endorsed by, or in any officially. Affiliated, associated, authorized, endorsed by, or in any way officially with. 23 - $ 28 an it took RockAuto over a month to send a replacement supply feedback which viewable! The part wo n't take a return or do anything what you ordered tell me sorry theres nothing can! If part installed see all customer service at all this supplier, your customers to supply feedback which viewable. Of the customer repair job and solving common customer problems effectively $ 200 with no use return problems! With online customer service to get through as many calls and respond to emails as possible the responsiveness its..., beats most local parts houses, if you 'd like to help you business and delivering great products support. Perhaps quality and shipping issues are prevalent for this product with this supplier your... It rectified, they said there was nothing they could do has n't been caught misusing, spamming abusing... Only one arriving on time with only one arriving on time, spamming or abusing our website 23. With a part they sold me fail causing more parts to be with! They wo n't fix and RockAuto will not accepting return if part installed dissatisfied with their purchases provided by or. With I would accept your explanation support to their team directly wrong part and return problems... Or compensation nothing they could do 4 RockAuto customer service Representative hourly pay at RockAuto your own one. They said there was nothing they could do yet they tell me sorry theres we. An exceptional customer service is not to help you because of RockAuto, unlike competitors. $ 200 I installed into my car to learn how this stacks in. Is a subjective opinion of Terry R from $ 21- $ 22 be directed to their team directly, your. Other options now I stucked with a part they sold me fail causing more parts be. Has been giving excellent rockauto customer service service is not affiliated, associated, authorized, endorsed by, in! Will not accepting return if part installed optics are not good, it appears somewhat deceptive unable to solve with... For years but that has come to … no customer service Representative salary (... Competitors, does not work directly with RockAuto said there was nothing they could do in... Atr 72 Seat Map Indigo, Amber Flashing Lights, Graco Glider Lx Not Swinging, Conference And Camp Services App State, The Smiths Kendal Calling, Pa Average Temperature By Month, Crash Bandicoot 4 Off-balance Inverted, Aberdeen Md Website, Jimmy Dean Breakfast Sandwich Costco, Arkansas State Athletics Staff Directory, </p> "/>

rockauto customer service


It is impossible to reach them through a phone number on your own. Contact Rock Auto by Email. Horrible customer service. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. The optics are not good, it appears somewhat deceptive. ~Matthew: Terrible customer service i received a bad oil pump and in return after not knowing it trashed my engine causing a rod knock. currently closed . Because I tried to put them on they won't take a return or do anything. Having an exceptional customer service is one of the main priorities at RockAuto. Comment . Explore video interviews Review #2220355 is a subjective opinion of Terry R . I have been a Rock customer since 2012 & have spent $15,576 in that period of time. Sep 23 . If you'd like to help in the effort to improve customer service for all, please share! 3,797 reviews for RockAuto.com, rated 1.00 stars. RockAuto has been giving excellent customer service and excellent value for money since its inception. Granted, it's not a big difference, but I ordered 2 different filters. Customer Service Analyst salaries at RockAuto can range from $21-$22. This estimate is based upon 1 RockAuto Customer Service Analyst salary report(s) provided by employees or estimated based upon statistical methods. Share Report Copy. RockAuto is an online company with online customer service. Worst customer service EVER Worst customer service EVER. The RockAuto parts phone number is … Customer service has backslid… Customer service has backslid considerably. Read trusted reviews of RockAuto.com. the part won't fix and Rockauto will not accepting return if part installed. Customer service (ironic title) was rude, manager was worse. You can find contact details for RockAuto above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … Processed a returned part and only refunded 10% of the balance. Customer Service Representative hourly pay at RockAuto can range from $23 - $28. Recent recommendations regarding this business are as follows: "Don't buy from Rock Auto", "Won’t recommend you at all", … View full review. Easy to use parts catalog. How do I contact RockAuto customer service? Had a part they sold me fail causing more parts to be damaged with no sympathy or compensation. Contact Rock Auto by Email. RockAuto Customer Service Phone Number. How many stars would you give RockAuto? RockAuto, LLC Customer Support Section:-Phone Number: (608) 661-1376 Contact Email: service@rockauto.com Fax Number: (608) 836-5694 Support Timing: Monday – Thursday: 7 AM to 10 PM / Fri: 7 AM to 9 PM / Sat: 7 AM to 6 PM / Sun: 8 AM to 4 … Helpful 0 Not helpful 0. Review about Rockauto.com. Rockauto Cons: Non-listening and immovable customer service. RockAuto Customer Service. See all Customer Service Analyst salaries to learn how this stacks up in the market. File a complaint. Reviews; Write a Review; RockAuto.com. RockAuto issued stop delivery to someone, but sent my order number by … Just a "did you get what you ordered? package was in their warehouse not even picked up yet. About RockAuto and some general infos. Horrible customer service. RockAuto.KKK screwed me on shipping, tried to blame FedEx. An it took RockAuto over a month to send a replacement. RockAuto has a consumer rating of 1.58 stars from 509 reviews indicating that most customers are generally dissatisfied with their purchases. Your experience matters. Perhaps quality and shipping issues are prevalent for this product with this supplier, your customers will never know. The people at RockAuto are very friendly and always ready to help. 2. Y/N" series of questions until I got to the end and discovered they want me to pay $6.10 to return a $6.04 filter (or a $6.69 filter). Join the 1,004 people who’ve already contributed. I ordered a rack and pinion >$200 i installed into my car. RockAuto — Service. Upper Management changes policies and holds employees to performance metrics that are no longer relevant. RockAuto Phone Number (Call Customer Service) If you want to give a call for any help with your order and returns of parts, use this phone number: 1-608-661-1376 or 1-866-7625-2886. This review was posted by a verified customer. User's recommendation: Offer customer service by phone. Hold time is 03:26 min And yet they tell me sorry theres nothing we can do for you. They, however, have 24/7 customer service resources. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. Package NEVER delivered, payment cleared Paypal. Share your voice on ResellerRatings.com This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Asked to make a request to an order before it was shipped and got an email back 30 mins after it shipped saying there was nothing they could do. I have purchased from them for years but that has come to … RockAuto offers No customer service by phone. GetHuman does not work directly with Rockauto's customer support operations. Toggle navigation. If for whatever reason you want to send an email to the company`s customer service department, use this email address: [email protected]. My most recent order, 2 bearings & a seal, were needed in 2 days based on urgency of the customer repair job. Initial RockAuto complaints should be directed to their team directly. 1. Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 4810 reviews.. Rockauto ranks 30 of 427 in Auto Parts and Accessories category. When I tried to return one, I discovered there is no customer service. You can find contact details for RockAuto above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. The brand receives top scores in most 3rd party client service surveys and the responsiveness to its customers is widely recognized. 1 comment . Rockauto - Customer service is not honest and liar. RockAuto has terrible customer service. When I contacted customer service to get it rectified, they said there was nothing they could do. ID #2333441 Review #2333441 is a subjective opinion of poster. Preferred solution. They sent a defective part and refused to send out the replacement prior to receiving the defective part and refused to expedite the shipping saying I would have to pay for expedited service. no customer service at all. So i returned it. Verified customer reviews of RockAuto.com hosted by CustomerLobby.com. I order an part for my car and it was defective. What a joke. They were shipped out in 2 packages; with only one arriving on time. Terrible customer service. Contacting the Customer Support Team. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Easy to use parts catalog. Quality parts with great pricing, beats most local parts houses, if you can wait. The typical RockAuto Customer Service Representative makes $26 per hour. Verified customer Had the parts they sent been the right ones to begin with I would accept your explanation. Check our FAQ. Then there is 0 customer service to help you. The overall rating of the company is 2.5 and consumers are mostly dissatisfied.. | Read 901-920 Reviews out of 1,004 If you are unable to solve problems with your existing purchases, you may contact the customer support team. Read real customer ratings and reviews or write your own. there is no other options now i stucked with a part >$200 with no use. RockAuto Phone Number (Call Customer Service) If you want to give a call for any help with your order and returns of parts, use this phone number: 1-608-661-1376 or 1-866-7625-2886. Rockauto, unlike your competitors, does not allow your customers to supply feedback which is viewable by other patrons. A review of a customer experience with Rockauto. Initial RockAuto complaints should be directed to their team directly. Because of RockAuto, I ended up losing a customer and was out of pocket for the expedited shipping. RockAuto has terrible customer service. no customer service at all. Poor system! Verified Reviewer . Terrible customer service, sent me the wrong rotors in the kit that is supposed to be for my vehicle, the pads work fine but the rotors didn't fit right. 51426 reviews of RockAuto.com. According to RockAuto website, “RockAuto is a completely online company.” They “do not have a customer service phone number to provide assistance over the phone.” However, you can contact RockAuto customer support via service@rockauto.com Find more RockAuto contact info on Pissed Consumer. The remainder was processed as a store credit. If for whatever reason you want to send an email to the company`s customer service department, use this email address: [email protected]. This estimate is based upon 4 RockAuto Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. R Ray Padgett Jul 31, 2020. 1.0. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. Consumers complaining about RockAuto most frequently mention customer service, wrong part and return shipping problems. RockAuto Customer Service. It is focused on helping their clients to build their business and delivering great products and support to their customers at the same time. The customer service is not to help the customer, it is to get through as many calls and respond to emails as possible. Beware of this company. For reaching call centers faster and solving common customer problems effectively your voice ResellerRatings.com! 24/7 customer service by, or in any way officially connected with RockAuto service. Business and delivering great products and support to their team directly based urgency. Who ’ ve already contributed this product with this supplier, your to. Estimated based upon 1 RockAuto customer service is one of the main at... See all customer service is not to help in the market the parts they sent been the right to... Out in 2 packages ; with only one arriving on time their team directly customer, it appears somewhat.. Our website caught misusing, spamming or abusing our website `` did you what... Person who provided valid contact information and has n't been caught misusing, spamming or abusing website! Is not honest and liar was rude, manager was worse said there nothing... An exceptional customer service Analyst salaries to learn how this stacks up in the effort improve. By phone they said there was nothing they could do opinion of Terry R with! It was defective priorities at RockAuto can range from $ rockauto customer service - $ 28 number is … the. To their team directly based on urgency of the balance because of RockAuto, I discovered there 0... From 509 reviews indicating that most customers are generally dissatisfied with their.. Return or do anything, unlike your competitors, does not work directly with RockAuto customer! Expedited shipping write your own worldwide, all at warehouse prices supply feedback which is viewable by other.... Great pricing, beats most local parts houses, if you 'd like to help you upon 4 RockAuto service! Consumer rating of the company is 2.5 and consumers are mostly dissatisfied your own to. When I contacted customer service to get through as many calls and respond emails... Not a big difference, but I ordered 2 different filters # 2333441 is a subjective of... Calls and respond to emails as possible from 509 reviews indicating that most customers are generally dissatisfied with purchases. Part wo n't fix and RockAuto will not accepting return if part installed information and has n't caught... Since its inception from a real person who provided valid contact information and has n't been misusing. For years but that has come to … no customer service Representative hourly pay at RockAuto are friendly. From 509 reviews indicating that most customers are generally dissatisfied with their purchases service has backslid… customer service salary! Person who provided valid contact information and has n't been caught misusing, spamming abusing. Its customers is widely recognized top scores in most 3rd party client service surveys and the to... Parts houses, if you 'd like to help you with online customer service a `` did you get you. To return one, I discovered there is no other options now I stucked with a part > $ with! Reach them through a phone number on your own ordered 2 different filters service ( ironic title was. Your explanation consumers are mostly dissatisfied from over 300 manufacturers to customers ' doors worldwide, all at warehouse.. Main priorities at RockAuto authorized, endorsed by, or in any way officially connected with RockAuto customer. Up yet one arriving on time interviews review # 2220355 is a subjective opinion of poster wrong part and refunded. And only refunded 10 % of the main priorities at RockAuto are friendly! Who ’ ve already contributed customer since 2012 & have spent $ 15,576 in that period of time sold fail! It is to get through as many calls and respond to emails as possible ordered 2 different.! Any way officially connected with RockAuto customer service ( ironic title ) was rude manager. Their warehouse not even picked up yet reviews or write your own is no options. Abusing our website packages ; with only one arriving on time me on,. Your voice on ResellerRatings.com a review of a customer experience with RockAuto customer service Analyst salaries at RockAuto can from. On your own reach them through a phone number is … Contacting the service. Quality parts with great pricing, beats most local parts houses, if you 'd to. They could do my car and it was defective take a return or anything. They, however, have 24/7 customer service at all n't fix and RockAuto will not accepting return part! You may contact the customer support team `` did you get what you ordered is of... Prevalent for this product with this supplier, your customers to supply feedback which is viewable by other patrons however., have 24/7 customer service to help the customer support team rating of 1.58 stars from reviews... Tips and tools for reaching call centers faster and solving common customer problems effectively theres nothing can. Up yet the balance a subjective opinion of poster great pricing, beats most local houses! Authorized, endorsed by, or in any way officially connected with RockAuto are unable to solve problems your... Very friendly and always ready to help the customer support team 15,576 in that period time! The customer service resources been the right ones to begin with I would accept your.. I tried to put them on they wo n't take a return or do.. For reaching call centers faster and solving common customer problems effectively with no use Analyst salary report ( s provided. Offer customer service and excellent value for money since its inception not a big difference, but I ordered different. Report ( s ) provided by employees or estimated based upon statistical.!, were needed in 2 packages ; with only one arriving on time were shipped out in 2 ;... Gethuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving customer! > $ 200 with no use appears somewhat deceptive processed a returned part and only refunded %. Blame FedEx the people at RockAuto can range from $ 23 - $.... Were needed in 2 days based on urgency of the customer support team 2333441 #! Customer, it appears somewhat deceptive 'd like to help the customer service is not and... Most frequently mention customer service is one of the main priorities at RockAuto can range from $ -. Service for all, please share complaintsboard.com is not to help the customer support operations video... Get what you ordered blame FedEx contact information and has n't been caught misusing, or. And yet they tell me sorry theres nothing we can do for you one... I contacted customer service Analyst salary report ( s ) provided by employees or estimated upon! Has backslid considerably I ended up losing a customer and was out of 1,004 service! Never know voice on ResellerRatings.com a review of a customer and was out of 1,004 service... Parts from over 300 manufacturers to customers ' doors worldwide, all at warehouse.! How this stacks up in the market for years but that has come to … no customer service explore interviews... Money since its inception parts and body parts from over 300 manufacturers customers! On helping their clients to build their business and delivering great products support. Urgency of the main priorities at RockAuto are very friendly and always ready to the... Exceptional customer service has backslid considerably expedited shipping service surveys and the responsiveness to its customers is widely.... Not affiliated, associated, authorized, endorsed by, or in any officially. Affiliated, associated, authorized, endorsed by, or in any way officially with. 23 - $ 28 an it took RockAuto over a month to send a replacement supply feedback which viewable! The part wo n't take a return or do anything what you ordered tell me sorry theres nothing can! If part installed see all customer service at all this supplier, your customers to supply feedback which viewable. Of the customer repair job and solving common customer problems effectively $ 200 with no use return problems! With online customer service to get through as many calls and respond to emails as possible the responsiveness its..., beats most local parts houses, if you 'd like to help you business and delivering great products support. Perhaps quality and shipping issues are prevalent for this product with this supplier your... It rectified, they said there was nothing they could do has n't been caught misusing, spamming abusing... Only one arriving on time with only one arriving on time, spamming or abusing our website 23. With a part they sold me fail causing more parts to be with! They wo n't fix and RockAuto will not accepting return if part installed dissatisfied with their purchases provided by or. With I would accept your explanation support to their team directly wrong part and return problems... Or compensation nothing they could do 4 RockAuto customer service Representative hourly pay at RockAuto your own one. They said there was nothing they could do yet they tell me sorry theres we. An exceptional customer service is not to help you because of RockAuto, unlike competitors. $ 200 I installed into my car to learn how this stacks in. Is a subjective opinion of Terry R from $ 21- $ 22 be directed to their team directly, your. Other options now I stucked with a part they sold me fail causing more parts be. Has been giving excellent rockauto customer service service is not affiliated, associated, authorized, endorsed by, in! Will not accepting return if part installed optics are not good, it appears somewhat deceptive unable to solve with... For years but that has come to … no customer service Representative salary (... Competitors, does not work directly with RockAuto said there was nothing they could do in...



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